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To share feedback or ask a question about this article, send a note to our Reviews Team at I've only had one service call in two years and all I had to do was pay the deductible. I called AFC's number and told them what my problem was, and they had a company reach out and set up an appointment.
In reviews, many ServicePlus Home Warranty customers mention their salesperson by name, saying they were helpful. Reviewers repeatedly use words such as “friendly” and “professional.” Reviews also mention an easy process for claims. In some cases, customers report long wait times or limited availability of contractors, but these issues aren’t common. Choice Home Warranty has covered more than a million homes across the U.S. and has been in business for over 13 years. It sells two plans — Basic and Total — and a number of add-on coverages. You can make a claim 24/7 using your online account or by calling, and CHW schedules a visit from a licensed and insured local service provider.
Add-On Coverage (Winner: Choice Home Warranty)
They were so good and willing to help either by bringing a contractor to me or me finding a contractor that is licensed, and whoever will come first will do the job. I told her, “I understand, but the amount that he provided you on the spot on the same day before he did the work, that was the estimated amount. But the amount I'm sharing with you now, this is a final amount on the bill. So you should be going with the bill, not with the estimated amount coming from the mouth of the contractor.” And she refused to help me with that.
However, the lead will be shared with a similar company if the selected company either doesn't participate in Leads Program or doesn't respond. By contrast, preventative maintenance is performed by a licensed HVAC contractor and is geared towards increasing the lifespan and performance of your unit. During maintenance, contractors not only inspect the unit but also clean filters and coils and make any adjustments necessary. Learn more about preventative maintenance and its benefits here. When you have repairs done on your new home prior to closing, hold on to any proof-of-repair invoices—realtors usually keep copies of these documents. These invoices help AFC confirm that your home had no pre-existing issues when your membership started.
Reviews
Having a home warranty provides peace of mind. It usually comes as a surprise when your heating system stops working, your dryer breaks, or your air conditioner goes out. When your systems and appliances need a repair, it is an urgent matter and you want to make sure you're able to afford the cost of getting them fixed. If you have a plan that covers the item that malfunctions, you'll have it paid for minus the cost of any applicable deductible or service fee.
America's 1st Choice Home Club has an online claims process on its website, so you can submit service requests online without having to call a customer service representative. This makes the claim process quick and easy for AFC Home Club customers. America’s 1st Choice Home Club was founded by a group of service-oriented people with experience in the field of home protection plans.
Basic Coverage (Price Winner: First American; Coverage Winner: Choice)
If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. First American Home Warranty and Choice Home Warranty are both highly rated and well-known home warranty companies, and you likely won’t go wrong with either company. First American Home Warranty has been in business for 35 years, while Choice Home Warranty has been in business for 14 years. Both First American Home Warranty and Choice Home Warranty have a 24/7 claims service. Service claims can be submitted online or over the phone.
Thank you for your feedback on your experience we are very pleased that the coverage is working as it should for you! Pay your service call fee, and the repairs will be completed. Our moderators read all reviews to verify quality and helpfulness. The star ratings are based on the overall rating of each brand. Some reviews are provided via third party suppliers. We encourage you to write a review of your experiences with these brands.
Choice of Technician
I have filed insurance department complaints in two states, NJ where Choice is domiciled, and my state. It so far has taken over a month to get payment back on buying new dishwasher to replace old. Said they sent check yesterday, we will see.
A stark contrast to the other companies where you can't reach a live person. Customers can cancel the policy any time for any reason for a pro-rated refund. If AFC cancels a customer for non-payment, though, no refund is due.
Add-on coverage will have additional costs, but Choice offers more options than First American. Choice Home Warranty has a set service fee of $85 no matter the cost or repair or replacement. This fee is paid directly to the technician that comes to your home, and eligible discounts can be applied. Since it began over 14 years ago, Choice Home Warranty has stayed true to its mission of protecting homeowners, buyers, and sellers.
The provider will not cover repairs and replacements as a result of lightning, freeze, earthquakes, storms, or mud. After providing the company with our email address, we later received an email offering a $125 discount and a 30-day money-back guarantee. I had trouble logging on to my account and then once it allowed me in, trying to navigate between screens was just as difficult. Apparently the server was having issues but it was still faster to schedule a service appointment online than over the phone. Sent Mr. Powers a message he is not a member of the AFC Home Club, we are awaiting a response about this review that is not meant for AFC. Mr. Powers, You have not had coverage with AFC Home Club since 2020.
ServicePlus Home Warranty and America’s 1st Choice Home Club are two home warranty companies offering multiple plans covering both household systems and appliances. We compare the companies’ coverages, costs, service fees and customer reviews to help you determine which is right for your budget and home. Choice Home Warranty reviewers point out helpful customer service, quick response times and punctual and professional contractors. A few customers noted how easy it was to file a claim.
I said, "It's okay. I don't care about $50, I'll pay that.” I paid it and I wasn't paying attention, or maybe I wasn't trying to make a big deal out of it. Designed to help users make confident decisions online, this website contains information about a wide range of products and services. Though based on meticulous research, the information we share does not constitute legal or professional advice or forecast, and should not be treated as such. The provider also offers specialized plans for those buying or selling their home.
Maybe the AC needs a little Freon, or a valve is not fully open because they do offer that in the warranty. Nope just the runaround and there is nothing we can do. I had no information on it which is why I got a home warranty. They call me back and tell me that I have to contact Trane because it is still under warranty until...
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